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Hollywood, FL: When booking hotel rooms for groups, this is how the normal procedure goes:
1) send dates & room requests to travel agent
2) travel agent finds best hotel to accommodate & books rooms
3) I confirm our arrival times with hotel sales rep and ask that each person be given a packet of information when they arrive
4) we arrive and.... front desk person may or may not who we are and where our key packets are and any knowledge of what the hell is going on
Sigh.
The problem is that as much as you advance with the hotel contact that has set up the deal with the travel agent, there is some sort of breakdown that happens between the sales department and the front desk.
Sometimes it's because there are different shifts at the front desk, so not everyone gets the same information.
Sometimes it's because it's either realllllly early or realllllly late when we arrive so it feels a little off kilter (or maybe that's just how I feel).
Sometimes they're just... well, kinda dumb.
So in those moments when you pull up to a hotel and see someone standing outside of the hotel, waiting specifically for your group, with key packets in hand and knowledge of where to park the bus (when applicable) and which direction the elevators are, you are able to let out a sigh of relief and know that at least this part of the day is going to be great.
#45: The hotel front desk person knows what's going on upon arrival.
another one of the 100 Little Pleasures of (Touring) Life.
Thanks to Jessica in sales and Alla at the front desk / MOD at the HRC or making my day great!
